1. Eligibility for Return or Refund
All purchases are considered final and are not eligible for exchange or refund, except in the following situations:
* An incorrect item was delivered by the merchant.
* The item received is materially different from the product specifications, description, features, or information displayed on the website.
* The item arrives spoiled, damaged, faulty, or defective.
* The order is delivered beyond the delivery period stated in the company’s Shipping Policy.
2. Supporting Evidence Required
Customers who wish to request a return or refund must provide sufficient supporting evidence, including:
* A clear, continuous, and unedited unboxing video showing the parcel before opening, including the shipping label, external packaging, and item received.
* A clear video showing the initial use or testing of the item, where applicable.
* Relevant photographs, order information, and any other supporting documents that may be requested by the company.
All return and refund requests must be submitted via email to luxelathers@outlook.com within 24 hours from the time the item is received.
Any request made after the 24-hour timeframe, or submitted without the required supporting evidence, may be rejected and will not be eligible for further processing.